FAQ | Salsa Unicorns

Dance different. dance unique. dance salsa colombiana.

Salsa Unicorns

Frequently Asked Questions

General

What should I bring to a class?

Comfortable or sports clothes are recommended.
Please wear clean shoes (no street shoes allowed); sneakers, barefoot, or special dancing shoes are fine.
Bring something to drink (no glass bottles allowed).
You might also want to bring a towel and a change of clothes.
And don’t forget to bring a smile and be prepared for some happy energy and fun!

Which is the right level for me?

You can find a detailed description of all our classes, including the recommended level, here.
Note that Salsa Colombiana is very different from other Salsa styles like LA or Cuban. We always recommend starting with a Fundamentals Salsa Class if you have never danced Salsa Colombiana before.

Do I need to bring a partner or can I come alone?

No! You can come alone to all of our classes.
We always mix and match, so you will have different people to dance with.
We usually have an equal amount of leaders and followers, and even if there is an imbalance, because we switch partners frequently, the waiting time is never long. We also encourage practicing both parts of leading and following.

Registration

Do I always have to register for a class or can I just drop in?

Yes, please make sure you always register in advance for any of our classes.
You need an account with your name and Email address in order to register.

Register via our Unicorns App for Android or iOS or register via webbrowser.
You can also come with Urban Sports or Class Pass.

Can I bring another person to the class?

Absolutely! Our booking system allows you to invite a guest and use your own packages for them. Here are a few important details:

You need to have an active product with a minimum of 2 credits to share with your guest. This could be a Unicorns Card, Lite Flatrate, or Medium Flatrate (note that special offers may not always be available).
Please keep in mind that this option doesn’t work with an unlimited flatrate, single class bookings, or if you’re coming through Urban Sports.
Alternatively, please use this Contact Form and provide us with the name of the person and the class they want to attend. We will register them manually and send the invoice to your email.

Cancellation Policy

Early Cancellation: until 12 hours before beginning of the class

An early cancellation is up to 12 hours before the beginning of the class.

How to Cancel: Please cancel your class through your account. Log in with your email and password, find your bookings, and click the „cancel event“ button. Confirm, and your class will be canceled.
If it’s less than 12 hours before the class, the cancellation option is not available anymore.
Technical issues:If you have technical issues and cannot cancel through your account, please use this Contact Form and inform us which class you want to cancel.
Note: Urban Sports and ClassPass have their own cancellation policies.

Refund of an Early Cancellation:

Single Class:
- If payment was made, you will get a credit for a Single Class to use another time or a refund to your bank account. Please contact us which option you want to go for.
- If no payment was made, we will simply cancel your Single Class.
Unicorns Card: Your credit will be automatically refunded to your account.
Lite Flatrate: Your credit will be automatically refunded to your account.

Late Cancellation: less than 12 hours before the beginning of a class

A late cancellation is defined as less than 12 hours before a class.

The cancellation option through your account is not available anymore if it’s less than 12 hours before the class.

Single Class: Cancellations less than 12 hours before the class cannot be refunded. Please transfer the due amount to our bank account; you will receive an email with an invoice.

Unicorns Card or Lite Flatrate: Your credit will not be refunded to your account.

How can I pause or cancel a Flatrate (#teamunicorns membership, one month, three months, lite Flatrate)?

#teamunicorns Membership:

You can pause your membership for up to 8 weeks per year, in whole weeks only.
Please use this Contact Form and inform us of the dates you want to pause.
You will continue to pay the monthly charge, but the vacation period will be added at the end of your membership at no extra cost.
You can cancel your membership after 12 months monthly through your account.

One Month Flatrate:

The One-Month-Flatrate cannot be paused. You can cancel it through your account up to one day before the automatic extension begins.

Three-Months Flatrate:

The Three-Months-Flatrate cannot be paused. After the first three months you can cancel it through your account up to one day before the automatic extension begins.

Lite Flatrate:

The Lite-Flatrate cannot be paused. You can cancel it through your account up to one day before the automatic extension begins.

Note:

The 3-months and Lite Flatrate are special offers and may not be available again once canceled.

I am injured, what happens to my Flatrate or Card?

Unicorns Card:

Your card will be extended for the duration of your injury if you provide a medical certificate.

Flatrates (including #teamunicorns Membership, Three-Month, One-Month, and Lite-Flatrate):

Your flatrate will be paused for the duration of your injury if you provide a medical certificate. The membership will resume once you are able to dance again.

Please use this Contact Form to inform us about your pause and send us your medical certificate.

What if I cannot come to a class because of a move, work-load, or private matters?

Generally, we cannot be responsible for personal life-changing events, and the normal cancellation policy for your products applies.

In case of hardship (such as moving to another city), please use this Contact Form and inform us about your situation.
We will review your request and try to find a suitable solution.

Can I transfer my package to somebody else?

Generally, packages are non-transferable. Each membership and class package is tied to the individual who purchased it.

If you have a special situation or exceptional circumstance, please use this Contact Form. We will review your request and try to find a suitable solution.